Azure DevOps - Freshservice Integration Pro
Verified by FreshworksSimple integration between Freshservice Azure DevOps. Create, Link Notify, View Log of DevOps items.
Published by DevOps Integration(about 15 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can Create, Link and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshservice - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice - Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support.
We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshservice - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshservice, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.
**Link Work Item:** Using this button in the Freshservice - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket.
**Notify:** Notify button in Freshservice - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket. These will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshservice - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshservice ticket.
**Configure App**:" This will help to map certain fields between Freshservice and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452119-how-to-use-freshservice-azure-devops-integration-app-
Docs Link:
https://devopsintegration.io/docs/freshservice-devops
https://devopsintegration.io/apps/freshservice-azure-devops-integration
*The Freshservice - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in the Pro version.*
1. Generate the Freshservice token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451492-how-to-generate-freshservice-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshservice apps.
4. Enter the Freshservice URL e.g. if your Freshservice URL is https://xyz.freshservice.com.
5. Enter the Freshservice API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully click on the Install button to install the app.
9. Go to any of your Freshservice tickets to use the app.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History22.0 (November 2024)
Iteration Path selection throws error to few customers. It has been resolved now.
21.0 (August 2024)
Minor bug fixes
20.0 (July 2024)
Minor bug fixes
19.0 (June 2024)
Version upgrade to 2.3 authentication error page fixes
18.0 (May 2024)
Minor bug fixes.
17.0 (August 2023)
Minor bug fixes based on user inputs
16.0 (January 2023)
No release notes found
15.0 (December 2022)
No release notes found
14.0 (October 2022)
No release notes found
13.0 (August 2022)
No release notes found
12.0 (July 2022)
No release notes found
11.0 (July 2022)
No release notes found
10.0 (June 2022)
No release notes found
9.0 (June 2022)
No release notes found
8.0 (March 2022)
No release notes found
7.0 (January 2022)
No release notes found
6.0 (December 2021)
No release notes found
5.0 (November 2021)
No release notes found
4.0 (October 2021)
No release notes found
3.0 (October 2021)
No release notes found
2.0 (September 2021)
No release notes found