Simple integration between Freshservice Azure DevOps. Create, Link Notify, View Log of DevOps items.
Paid
11 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can Create, Link and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshservice - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice - Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support.
We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshservice - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshservice, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.
**Link Work Item:** Using this button in the Freshservice - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket.
**Notify:** Notify button in Freshservice - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket. These will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshservice - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshservice ticket.
**Configure App**:" This will help to map certain fields between Freshservice and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452119-how-to-use-freshservice-azure-devops-integration-app-
Docs Link:
https://devopsintegration.io/docs/freshservice-devops
https://devopsintegration.io/apps/freshservice-azure-devops-integration
*The Freshservice - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in the Pro version.*
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1. Generate the Freshservice token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451492-how-to-generate-freshservice-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshservice apps.
4. Enter the Freshservice URL e.g. if your Freshservice URL is https://xyz.freshservice.com.
5. Enter the Freshservice API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully click on the Install button to install the app.
9. Go to any of your Freshservice tickets to use the app.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 21.0
Released on Aug 14, 2024
Minor bug fixes
Version 20.0
Released on Jul 25, 2024
Minor bug fixes
Version 19.0
Released on Jun 14, 2024
Version upgrade to 2.3 authentication error page fixes
Version 18.0
Released on May 29, 2024
Minor bug fixes.
Version 17.0
Released on Aug 16, 2023
Minor bug fixes based on user inputs
Version 16.0
Released on Jan 24, 2023
Version 15.0
Released on Dec 22, 2022
Version 14.0
Released on Oct 19, 2022
Version 13.0
Released on Aug 16, 2022
Version 12.0
Released on Jul 28, 2022
Version 11.0
Released on Jul 08, 2022
Version 10.0
Released on Jun 21, 2022
Version 9.0
Released on Jun 13, 2022
Version 8.0
Released on Mar 25, 2022
Version 7.0
Released on Jan 18, 2022
Version 6.0
Released on Dec 09, 2021
Version 5.0
Released on Nov 21, 2021
Version 4.0
Released on Oct 22, 2021
Version 3.0
Released on Oct 11, 2021
Version 2.0
Released on Sep 01, 2021
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