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BeyondTrust

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BeyondTrust with Freshservice will bring remote desktop assistance into your service desk.
Published by Arbaandemo(about over 1 year ago)
Free
5.0 (1)
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100+
Version History
Version 4.0
Supported for
freshservice iconFreshservice
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Installing BeyondTrust app provides: • Easily start a BeyondTrust session from the ticket description page. • Get the chat details as a private note at end of the session. • Get hostname configured "BeyondTrust Representative Console File" from the asset details page.
5.0
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100+ installs
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https://support.freshservice.com/en/support/solutions/articles/206733-freshservice-integration-with-beyond-trust-bomgar-
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version HistoryVersion History
4.0 (October 2024)
On creating the BeyondTrust session: Now the app will create the session in the General queue instead of the personal queue for a specific BT agent.
3.0 (October 2024)
The app will display a notification on session creation if the BeyondTrust API access is expired or revoked.
2.0 (October 2024)
Bug Fixed: The app will notify if BeyondTrust Representative is not in active state on the "Create session" on the ticket details page.
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