Freshworks Marketplace

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BigCommerce

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Provide personalized support by viewing customers’ order details inside Freshdesk.
Published by Artis(about over 7 years ago)
Free
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100+
Version History
Version 4.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Install the BigCommerce app for Freshdesk to access order information when you’re working on tickets, so you can provide faster and more contextual support. Beyond just the latest order details, customers’ previous order information (if any) also shows up right next to the ticket. You can link a maximum of two BigCommerce stores in your Freshdesk account. The primary benefits of the BigCommerce app for Freshdesk are: 1. Avoid switching between two apps while handling tickets. 2. Analyse customers’ buying patterns over time by viewing their order history. 3. Improve agent productivity.
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You need the following details to install BigCommerce. 1. Store Name 2. Store URL 3. API Path 4. Client ID 5. Access Token These details are available in your BigCommerce account. 1. Login to your BigCommerce account with Admin credentials. 2. Enter the Store name. 3. “Store URL” can be found in the browser bar of your website. Copy the URL and paste it on the Freshdesk installation page. (ex: https://yourstore.mybigcommerce.com) 4. Click “Advanced Settings” which is on the left side of the dashboard. 5. Click “API Account”. 6. Click “Create API Account”. 7. Enter any name in “Name” field. 8. Copy the API Path URL and paste it in the “API Path” field on the Freshdesk installation page. 9. From “OAuth Scopes”, select the “read-only’ option for all scopes. 10. Click “Save”. 11. The BigCommerce API Credentials modal opens. 12. From the BigCommerce API Credentials modal, copy “Client ID” and “Access Token”.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version HistoryVersion History
4.0 (November 2020)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found
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