Freshworks Marketplace

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BigCommerce

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Provide personalized support by viewing customers’ order details while on call.
Published by Artis(about over 4 years ago)
Free
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29
Version History
Version 1.0
Supported for
freshcaller iconFreshcaller Classic
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Install the BigCommerce app for Freshcaller to access latest order information while on call with customers, so you can provide faster and more contextual support. You can configure the app to link upto two BigCommerce stores. Based on the callers’ phone number, orders will be searched in both the stores. The primary benefits of BigCommerce app for Freshcaller are: • Avoid switching between two apps while handling calls. • Analyse customers’ buying patterns over time by viewing their order history. • Improve agent productivity.
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To install BigCommerce app 1) Log in to your Freshcaller portal and head over to the Freshcaller product gallery using link https://*.freshcaller.com/admin/mkp-gallery 2) Select ‘All’ in Browse by category and search for ‘BigCommerce’ 3) Once you choose BigCommerce, you will be redirected to the install page for the app. 4) Login to your Bigcommerce account. 5) Select Advanced Settings from the bottom left menu. 6) Go to API Accounts on left menu. 7) Click on Create API Account button and choose “Create V2/V3 API Token” to create an API. 8) Enter Name for the API and click on Save button. 9) A file will be downloaded with the required credentials and use the credentials to install the app. 10) Now, you can view your ‘Bigcommerce’ in Freshcaller.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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This is the first version. Release notes not yet available.
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