The BigCommerce Connector for Freshdesk will allow you to connect your BigCommerce store and display customer information on the Freshdesk side. This will help to better search and verify information, as well as provide more effective support. The application, by default, uses the ticket requester email to search for information on the BigCommerce store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several BigCommerce stores at the same time and display information for each store. You can sync your stores with Freshdesk account and get updates for contacts and orders. Main features of the application: 1) Providing information about the customer and orders directly on the ticket page 2) Ability to connect multiple stores at the same time and search across all stores 3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order 4) Filtering orders. Helps to find the right order if there are too many of them. 5) Links to the customer, order and product pages on your BigCommerce admin panel (you should be authenticated). 6) Webhooks support: Freshdesk can get data about new customers and orders and create/update contacts or create tickets for any contact. Provided information: 1) Customer block: - Name (link on customer page in Admin panel) - Registration date - Total Sales - Store credits - Group - Country - Phone - Default shipping and billing addresses - Notes 2) Block of orders: - Order number (link on order page in Admin panel) - Status - Date of creation - Shipping date - Totals (subtotal, tax, shipping, discount, grand total) - Product block - Billing and shipping addresses - Payment and shipping methods - Shipment data - Notes 3) Product block: - Name (link on product page in Admin panel) - Price - Quantity - Sku - Product options - Total

1) Generate new API Data for the application (BigCommerce > Settings > Store-level API accounts > Create API Account > Done). Recommend use only read access for this account. 2) Open the downloaded file, copy the API Path and Access Token, and place them on the same fields in the App settings. 3) Copy your BigCommerce url and place it on "Store Base URL" field in App settings. Your BigCommerce store must have an SSL certificate and configured for https requests