BigCommerce Suite
Cancel and refund BigCommerce orders seamlessly within Freshchat or Freshdesk. Simplify customer service and improve response times.
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you tired of having to switch between platforms to cancel and refund orders? Say goodbye to the hassle with our app!
Key Features of this app include:
- Integration with Freshchat and Freshdesk
- Ability to view, cancel, and refund BigCommerce orders directly from Freshchat or Freshdesk
Advantages of using this app are:
- Streamlined customer service process
- Improved response times
- Enhanced efficiency for support agents
Don't waste any more time switching between platforms. Simplify your customer service process and improve response times by installing our app today!
On the BigCommerce for Freshdesk app page, click "Install."
Enter your BigCommerce store details: Store URL, Store Name, API Path, Client ID, and Access Token.
Click "Authenticate account" to link your BigCommerce account.
Complete the integration by clicking "Install."
The BigCommerce widget will now appear in Freshdesk, allowing you to manage orders directly.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Email Address
What is the purpose of collecting/processing the data?
We use email address to fetch BigCommerce orders and display the same in Ticketing or Conversations.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by Freshworks
about 20 days ago
Version: 1.0 Version History
Supported for
Categories
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Enter your Freshsales Suite URL to proceed
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Version History
This is the first version. Release notes not yet available.