The integration between Freshservice and BMC Helix offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes. With the Freshservice and BMC Helix integration, agents can: * Create and update records in BMC Helix whenever there is a new ticket created or updated in Freshservice * Create or update a ticket in Freshservice whenever a record is created or updated in BMC Helix * Select tickets for sync based on specific conditions * Define the workspace for tickets to be added or mapped from Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010305--beta-freshservice-integration-with-bmc-helix-connector

Here is a quick step-by-step flow on how to successfully integrate & use these two apps 1. Start Installation * Click the "Install" button to open the App configuration page. 2. Validate Freshservice Credentials * The first tab on the configuration page is for validating Freshservice credentials. * Add the domain URL and API key to validate and proceed. 3. Configure BMC Helix Settings * Once the Freshservice connection is successful, the next step is BMC Helix configuration. * Enter your Username, Password, and Web server URL to connect your BMC Helix account. Click Connect. 4. Complete Installation * Once the details are validated in both the tabs, click the "Install" button to complete the installation. Detailed help article on the integration: https://support.freshservice.com/en/support/solutions/articles/50000010305--beta-freshservice-integration-with-bmc-helix-connector