Box for mint
Verified by FreshworksBring in all the cloud storage features of Box into your Freshdesk account
Published by Spritle Software(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the Box app for Freshdesk will let you access Box's cloud storage features right from your helpdesk. Some benefits of using this app are:
1. Share links to the resources like guides, videos and screencasts and send it to customers without worrying about attachment limits.
2. Allow customers to attach crash dumps or error reports, and videos from Box online storage, showing what is going wrong so agents have better context regarding their problems.
3. Allow agents to select and upload the attachments of Freshdesk tickets to Box.com.
Access the Box cloud features now from within your helpdesk software.
1. After clicking the Install button, you will need to enter your Freshdesk subdomain and API key to authenticate with Freshdesk account.
2. Once that's done, click the Install button to finish the installation.
3. Post successful installation, every agent needs to authenticate their box.com account to use the integration.
4. Once the agents have successfully authenticated their Box account, they will be able to use all the features of the integration.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.