Bulk Ticket Manager Light
Verified by FreshworksBulk update or delete existing tickets
Published by Swedbyte(about 9 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Specify existing tickets ids by uploading a CSV/XLS(X) file and update ticket fields values or delete tickets.
Limits:
The supported file size limit is 25000 rows (tickets ids).
A reference sample file is available for download from within the app.
The access to the app can be limited by specifying allowed groups, roles or agents emails.
Only 1 active app session (tab) is allowed.
It is required to keep the web browser tab open the whole time during the bulk action.
The results of the bulk ticket action will be displayed in the relevant section per each ticket.
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1) Select the required action (Update or Delete).
2) Upload a list of existing tickets id in a CSV or XLSX file.
3) If you’ve previously selected the “Update” action, select a Freshdesk ticket field from the dropdown, click the “Add” button and specify the selected field value. Repeat this step for each ticket field that needs to be updated.
4) Once ready, click the “Update” or the “Delete” button below depending on the selected action at step №1.
5) Wait until the app completes the task. The results will be displayed in the relevant section. In case the ticket has not been updated, the relevant errors will be displayed.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (May 2022)
No release notes found
2.0 (January 2022)
No release notes found