This app enhances agent productivity by enabling bulk ticket updates through a CSV file upload. Agents can modify up to 100 tickets in a single process, simplifying repetitive updates and saving time. Key Details and Limitations - Field Values: Use numerical values for default ticket properties (e.g., for status, use 2 for "Open"). Refer to the Ticket Properties API Documentation for the correct values (copy and paste on your browser): https://developers.freshdesk.com/api/#tickets - Single Process: Only one bulk update process can run across the account simultaneously. - Agent Access: The app allows access to one agent at a time. - File Size: Each file can contain up to 250 records, but only 100 tickets are processed in one go. This app ensures efficiency and consistency in ticket management, especially for large-scale updates.