CapsuleCRM
Verified by FreshworksAccess Capsule CRM tickets and contact information within Freshdesk and provide personalized customer service.
Published by Artis(about over 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the Capsule CRM app in your Freshdesk will enable you to access your Capsule CRM ticket and contact information from within Freshdesk.
1. Fetch contact information in your Capsule CRM for tickets easily from the Ticket View page in Freshdesk
2. Select required Person & Organisation fields from Capsule CRM to view in Freshdesk Ticket Details page and Contacts page
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51 installs
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You will need two things to install Capsule CRM
1. Capsule CRM domain URL (Ex: http://mycompany.capsulecrm.com)
2. API Key - Login to your Capsule CRM account and navigate to User > My Preference > API Authentication token > Personal Access Tokens to get your Unique API Key
3. Select required fields from Person and click on Save button below the check boxes
4. Select required fields from Organisation and click on Save button below the check boxes
5. Click on Save button at the bottom of Settings page
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.