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Catch

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Stay up to date on any Catch order queries, and reply to those questions instantly from Freshdesk.
Published by Spritle Software(about over 1 year ago)
Free
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17
Version History
Version 2.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This integration enables you to get your catch order messages that are converted into Freshdesk tickets and allows you to reply to them from the Freshdesk ticket details page itself. With the ability to add canned response messages and invoices, you will feel like you're sitting inside the catch platform.
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Please follow the below steps to install the app. 1. Create a Ticket field with the "Catch OrderID" name. 2. Add the "Question" option in the Ticket Type field. 3. Enter your Freshdesk API key, Subdomain, and click the Validate button. 4. Then enter the https://catch-middleware.spritle.com in the middleware URL field. 5. Enter your Catch API key, Catch Shop ID, and click the Validate button. 6. Now you will have the custom ticket fields page where you have to set values to your mandatory custom ticket fields if you have any. 7. If you don't have any just click install and you are good to go.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version HistoryVersion History
2.0 (September 2022)
No release notes found
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