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ChannelReply

Amazon, eBay, Walmart, Shopify & Back Market support in Freshdesk.
Free
3.3 (6)
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400+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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Integrate Freshdesk with Amazon, eBay, Walmart, Shopify & Back Market messaging. Spend less time on support and more time selling! Answer Directly from Freshdesk ChannelReply lets you answer all your buyer messages as easily as emails. You can even answer tickets like eBay Resolution Center cases and Walmart escalations. Just write a reply and send! View Buyer & Order Info See everything you need to know about the buyer and their order: Buyer Name – Shipping Address – Order Status – Item Title – Amount Paid – Parent and Variation SKUs – ASIN – Positive eBay Feedback Percentage – Walmart Fulfillment Option – Shopify Shipping Service Level – Back Market Product ID – Dozens of Other Details Use Ecommerce Data in Freshdesk’s Best Tools Pull order info into Freshdesk ticket fields to save countless hours on support. Turn info like tracking ID and order status into placeholders for canned responses. Or, use specific order details to build powerful automations. Create Autoresponders That Actually Work Marketplaces filter out most autoreplies, but ChannelReply fixes that. Build custom autoresponders that are fully compatible with Amazon, eBay, Back Market and more. Finally, you can enjoy your weekends again! Take Marketplace Actions in Freshdesk • Amazon: Request reviews or mark messages as “No response needed” • eBay: Process returns, cancellations, and Resolution Center cases • Walmart: Cancel or acknowledge orders or update shipping statuses • Shopify: Refund orders, cancel and restock at the same time, or edit buyer or order details • Back Market: Upload tracking info, validate orders, and process refunds Remove Rule-Breaking Text Most marketplaces have rules against links and contact info in messages. With ChannelReply’s text remover, you can autodelete specific text so you never get in trouble. Receive All Your Notifications Forward all your critical one-way notifications to Freshdesk. ChannelReply makes it easy to receive A-to-z claims, cancellations, new orders and more. Get Clean, Threaded Tickets Without ChannelReply, marketplace messages come with screen after screen of unwanted text. Plus, any buyer message can create a new ticket, even when it’s a reply to an old ticket. ChannelReply removes the clutter and threads tickets properly. Improve Your Results Time and customers are your most valuable assets. Add ChannelReply to Freshdesk to save time and serve your customers better than ever before! Learn more at https://www.channelreply.com/
3.3
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400+ installs
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Ahm Ra
David Torres
Follow ChannelReply’s step-by-step setup instructions at https://www.channelreply.com/help/view/freshdesk-integration
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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