Integrate Freshdesk with Amazon, eBay, Walmart, Shopify & Back Market messaging. Spend less time on support and more time selling! Answer Directly from Freshdesk ChannelReply lets you answer all your buyer messages as easily as emails. You can even answer tickets like eBay Resolution Center cases and Walmart escalations. Just write a reply and send! View Buyer & Order Info See everything you need to know about the buyer and their order: Buyer Name – Shipping Address – Order Status – Item Title – Amount Paid – Parent and Variation SKUs – ASIN – Positive eBay Feedback Percentage – Walmart Fulfillment Option – Shopify Shipping Service Level – Back Market Product ID – Dozens of Other Details Use Ecommerce Data in Freshdesk’s Best Tools Pull order info into Freshdesk ticket fields to save countless hours on support. Turn info like tracking ID and order status into placeholders for canned responses. Or, use specific order details to build powerful automations. Create Autoresponders That Actually Work Marketplaces filter out most autoreplies, but ChannelReply fixes that. Build custom autoresponders that are fully compatible with Amazon, eBay, Back Market and more. Finally, you can enjoy your weekends again! Take Marketplace Actions in Freshdesk • Amazon: Request reviews or mark messages as “No response needed” • eBay: Process returns, cancellations, and Resolution Center cases • Walmart: Cancel or acknowledge orders or update shipping statuses • Shopify: Refund orders, cancel and restock at the same time, or edit buyer or order details • Back Market: Upload tracking info, validate orders, and process refunds Remove Rule-Breaking Text Most marketplaces have rules against links and contact info in messages. With ChannelReply’s text remover, you can autodelete specific text so you never get in trouble. Receive All Your Notifications Forward all your critical one-way notifications to Freshdesk. ChannelReply makes it easy to receive A-to-z claims, cancellations, new orders and more. Get Clean, Threaded Tickets Without ChannelReply, marketplace messages come with screen after screen of unwanted text. Plus, any buyer message can create a new ticket, even when it’s a reply to an old ticket. ChannelReply removes the clutter and threads tickets properly. Improve Your Results Time and customers are your most valuable assets. Add ChannelReply to Freshdesk to save time and serve your customers better than ever before! Learn more at https://www.channelreply.com/

Follow ChannelReply’s step-by-step setup instructions at https://www.channelreply.com/help/view/freshdesk-integration