Want to boost your support team's productivity by leaps and bounds? Then this plugin is for you. With the Chargebee plugin, your support agents can view the complete subscription details of a customer in the support ticket.
Free
2.8 (4)
200+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
The Chargebee-Freshdesk Plugin, your Support Agents will be able to view the Customer’s subscription details from Chargebee right inside Freshdesk.
The plugin is based on the Requester Email in Freshdesk and matches it with the Customer’s email in Chargebee, to pull up their subscription information right next to the ticket (no coding/configuration required).
What information can I view in the Plugin?
- Subscription ID
- Subscription Plan & Status
- Payment Method that customer uses to pay you
- Total Unpaid Amount (total outstanding amount/sum of unpaid invoices)
- Timeline of the Subscription Lifecycle
You can also navigate directly to the Customer Details page in Chargebee with just one click.
2.8
200+ installs
Sign in to review app
4
5
4
3
2
1
tonebase team
2 months ago
makes things slightly faster. i prefer going straight to the subscription page rather than the customer page, especially cuz user id is often what i need and its not displayed in the widget nor customer page.i wish the "in trial" text was yellow, it is too similar to the text color of "cancelled". anyways, its nice to peek at the app to see if the person is communicating via the correct account email address. overall, its only a bit more convenient than just cmd+opt-> to a tab of the subscriptions search page...
Rauno Rantanen
about 1 year ago
Still lacking integration to EU hosted Chargebee.
Step 1: Sign up with Chargebee (If you already have an account, skip this step)
Step 2: Click "Install"
Step 3: You'll be able to see the Chargebee widget on the ticket details page in Freshdesk with the following information:
Request to log in to your Chargebee account (if you are not already logged in to Chargebee), or
Subscription details of the corresponding requestor (if you are already logged in to Chargebee)
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 2.0
Released on Sep 08, 2021
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