ChatGPT Assistant
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Save time & improve customer satisfaction with AI!
Published by Canadesk(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Save time & improve customer satisfaction with AI!
ChatGPT's integration with Freshdesk summarizes customer messages, analyses sentiment & recommends replies to your agents. For custom fields automation, language detection, custom prompts and multi language support, please check the "ChatGPT Assistant (Multilingual + Custom Fields)" app. Do not install both at the same time.
This app does NOT require a ChatGPT premium subscription.
Available AI models: text-davinci-003, gpt-3-5-turbo, gpt-3-5-turbo-instruct, gpt-4 (only available when you spent at least $0.5 in usage, see https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4). You can also use your own fine-tuned models.
Effortlessly provide excellent customer service & boost your business growth for $5.99 per month!
#ChatGPT #Freshdesk #CustomerService
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Looking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@xbpmn.com!
74 installs
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1. Create your account with OpenAI (NOT ChatGPT) and add a payment method.
IMPORTANT: OpenAI restricts accounts with no payment method attached to 3 requests per minute. The app will then return the message "Wait for a few minutes and try again". You must convert to a paid account to fully take advantage of the app.
2. Make sure to check OpenAI pricing policy (https://openai.com/pricing) to forecast your usage billing.
3. During the app installation, provide your OpenAI API Key (https://platform.openai.com/account/api-keys) and Freshdesk API Key (https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key). We suggest you set all other fields to their recommended value.
4. Visit https://zendeskchatgpt.xbpmn.com/ for more information or contact us at support@canadesk.ca.
5. For better results, try using OpenAI Fine-tuning features (https://platform.openai.com/finetune).
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History12.0 (February 2024)
Adding support for fine-tuned models.
11.0 (October 2023)
Text processing improvement.
10.0 (September 2023)
Now supports gpt-3.5-turbo-instruct and gpt-4.
9.0 (September 2023)
Logging improvements.
8.0 (September 2023)
Adds support for Korean.
7.0 (August 2023)
Bugfix.
6.0 (July 2023)
Added option for Reply autorun and Ticket type restriction.
5.0 (July 2023)
Improved installation process.
4.0 (July 2023)
Performance improvement.
3.0 (July 2023)
Now with gpt-3.5-turbo support.
2.0 (June 2023)
Improved formatting when adding a private note. Simplified code for error handling.