Version 6.0
Released on Oct 24, 2024
Feature: Make adhoc tasks required
Version 5.0
Released on Sep 03, 2024
- Monday.com integration with Checklists: Convert any task in Checklists into a task in Monday.com either manually or through automation.
- Dark theme: Checklists app now supports for Dark theme in Freshservice.
- New Preference: Clear all tasks - Clear all tasks in a ticket/conversation before adding new tasks via automation.
- New Preference: Show Custom Fields specific to the Checklists app in a Freshdesk ticket.
Version 4.0
Released on Jul 05, 2024
► ClickUp integration
Convert a Checklists task into a ClickUp task manually/automatically
Automatically complete Checklists task when a ClickUp task is completed.
► Auto resolve
Automatically resolve a ticket when all tasks are completed.
When the last task is completed, the ticket/conversation status will be updated to "Resolved".
You can enable/disable this feature in Settings > Preferences.
► Ticket/Conversation update automation
Freshservice: Automatically add a checklist when ticket properties are updated. For example, when a ticket status changes to "Pending", add a checklist to the ticket.
Freshchat: Automatically add a checklist when conversation properties are updated. For example, when a conversation status changes to "Resolved", add a checklist to the conversation.
Freshdesk: Automatically add a checklist when ticket properties are updated. For example, when a ticket status changes to "Pending", add a checklist to the ticket.
Version 3.0
Released on May 17, 2024
Freshservice
- Convert a Checklists task into a Freshservice task.
- Automatically add checklists when a Freshservice ticket is created.
- Use ticket properties and custom fields to target specific tickets in an automation.
- Insert checklists in the reply editor.
Freshchat
- Convert a Checklist task into a Freshdesk ticket (via Freshdesk integration)
- Automatically add checklists to a conversation is created.
- Use conversation properties and custom fields to garget specific conversations in an automation.
Freshdesk
- Use ticket properties and custom fields to target specific tickets in an automation.
- Insert checklists in the reply editor.
Version 2.0
Released on Apr 16, 2024
- Feature: Edit task name and description
- Link an existing ticket to a task
- De-link task from a ticket