What is Clickpost? Clickpost is a logistics technology platform that helps e-commerce store owners streamline their shipping process and improve customer experience. Clickpost offers a range of features, such as real-time shipment tracking, automated courier allocation, and predictive analytics to optimize delivery times. What can customers do with Freshmarketer and Clickpost integration? The Clickpost & Freshmarketer integration enables e-commerce store owners to enhance their customers' post-purchase experience by giving the store owners complete visibility on events like order(s) out for delivery, order(s) delivered, failed delivery, etc. This brief document provides an overview of the integration and its benefits. Integration Features : 1. Real-time event tracking: Capture post-sale events from Clickpost, such as order shipped, out for delivery, and delivery failed. 2. Multi-channel communication: Send updates to customers through their preferred channels, including email, SMS, WhatsApp, and chat. 3. Campaign management: Create and configure personalized campaigns via Email, SMS, WhatsApp, and Chat (e.g. Send timely updates on where the order(s) is and when the order(s) will be delivered to the customer to improve the post-purchase experience of the customer) Benefits : 1. Enhanced customer experience: Keep customers informed about their order status and provide timely updates, leading to increased satisfaction. 2. Increased customer retention: Improve customer relationships by delivering relevant and timely information, encouraging repeat purchases. 3. Streamlined processes: Automate post-purchase communication, freeing up time to focus on other aspects of your business.