Freshworks Marketplace

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Create ClickUp tasks directly from the Freshdesk ticket, or link the existing task and log time.

Paid

4.2 (12)

95 installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

Create new tasks or connect to existing tasks in the ClickUp straight from within the Freshdesk Ticket. Select a Workspace and choose from Spaces, folders, lists, and assignees, and create your tasks on the fly. Sync logged time from the Freshdesk app to the appropriate assignee from the linked task in ClikcUp. Update Freshdesk tickets by sending comments from the Connected tasks in ClickUp as private notes in Freshdesk. You can add or connect several tasks per ticket. Tasks in ClickUp include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service). Features within Freshdesk: - create task - link existing task - update task - unlink task - remove task - send comments from ClickUp tasks to Freshdesk private notes - upload initial ticket attachments to the ClickUp task - select the task assignee to LOG the time from Freshdesk to ClickUp Features within ClickUp: - add a comment to the task will add a note on the ticket

4.2

95 installs

Sean Davis

28 days ago

Works flawlessly, I would highly recommend this because both platforms work well together.

Logan Irons, CCM

about 1 month ago

Integration works great. Could we possibly map custom fields or have the create process automatically set a custom field?

Joseph Taylor

3 months ago

My comments from ClickUp have stopped flowing back into Freshdesk. Help!

App Developer

3 months ago

Hey Joseph thank you for your feedback. Kindly contact us on support@digitize.at - we will assist you with your problem

Blanca León

4 months ago

Very good integration, but I have connected Freshdesk and ClickUp from my agent and all the comments appear with my name even if another agent has done it, can I change that? I need to read in ClickUp which agent has commented on the Freshdesk tickets. Thank you!

App Developer

4 months ago

Hey Blanca, Thank you for your feedback. In Version 5 which will be released soon in click up it will be also stated which agent from Freshdesk has commented. (same as it should be already when someone creates a comment inside click up and get pushed to Freshdesk as a note - where the "Author" is stated) But the notes created in Freshdesk and the comments created in click up will stay from the Person from whom the API key is connected in our APP at the moment - this can not be made in a different way. If you have any question please reach out to us via e-mail - support@digitize.at

To install the app: Find your Freshdesk domain name. It can be copied from address bar while your Freshdesk site is open. Find your ClickUp workspace API key. Here is a link on how to do this https://help.clickup.com/hc/en-us/articles/6303426241687-Getting-Started-with-the-ClickUp-API * Find your Freshdesk API key. Here is a link on how to do this https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key. * * Ensure that both API-Keys belong to the respective platforms' Account Administrator. Paste the information in the related fields during app installation and you are set. After installation to start creating or linking ClickUp tasks to your Freshdesk tickets, just open an existing ticket in Freshdesk. The app will be available on right sidebar while a ticket is open.

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