ClickUp Tasks Connector
Verified by FreshworksCreate ClickUp tasks directly from the Freshdesk ticket, or link the existing task and log time.
Published by MONOBUNT(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Create new tasks or connect to existing tasks in the ClickUp straight from within the Freshdesk Ticket.
Select a Workspace and choose from Spaces, folders, lists, and assignees, and create your tasks on the fly.
Sync logged time from the Freshdesk app to the appropriate assignee from the linked task in ClikcUp.
Update Freshdesk tickets by sending comments from the Connected tasks in ClickUp as private notes in Freshdesk.
You can add or connect several tasks per ticket. Tasks in ClickUp include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service).
Features within Freshdesk:
- create task
- link existing task
- update task
- unlink task
- remove task
- send comments from ClickUp tasks to Freshdesk private notes
- upload initial ticket attachments to the ClickUp task
- select the task assignee to LOG the time from Freshdesk to ClickUp
Features within ClickUp:
- add a comment to the task will add a note on the ticket
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To install the app:
Find your Freshdesk domain name. It can be copied from address bar while your Freshdesk site is open.
Find your ClickUp workspace API key. Here is a link on how to do this https://help.clickup.com/hc/en-us/articles/6303426241687-Getting-Started-with-the-ClickUp-API *
Find your Freshdesk API key. Here is a link on how to do this
https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key. *
* Ensure that both API-Keys belong to the respective platforms' Account Administrator.
Paste the information in the related fields during app installation and you are set.
After installation to start creating or linking ClickUp tasks to your Freshdesk tickets, just open an existing ticket in Freshdesk. The app will be available on right sidebar while a ticket is open.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History4.0 (September 2023)
IMPORTANT for Existing App Users: Due to how Freshdesk has implemented webhook registration for the new comment forwarding feature to work REINSTALL of this app is mandatory.
WARNING: During this process all connected ClickUp tasks will lose their connection to Freshdesk.
Added instant webhook based comment forwarding from ClickUp to Freshdesk.
Reworked the app installation/settings page.
Added option inside installation/settings page to set task destination ClickUp workspace.
3.0 (April 2023)
Bug fix - Attachment forwarding to ClickUp task should now always work
2.0 (February 2023)
No release notes found