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Create new tasks or connect to existing tasks in the ClickUp straight from within the Freshdesk Ticket.
Select a Workspace and choose from Spaces, folders, lists, and assignees, and create your tasks on the fly.
Sync logged time from the Freshdesk app to the appropriate assignee from the linked task in ClikcUp.
Update Freshdesk tickets by sending comments from the Connected tasks in ClickUp as private notes in Freshdesk.
You can add or connect several tasks per ticket. Tasks in ClickUp include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service).
Features within Freshdesk:
- create task
- link existing task
- update task
- unlink task
- remove task
- send comments from ClickUp tasks to Freshdesk private notes
- upload initial ticket attachments to the ClickUp task
- select the task assignee to LOG the time from Freshdesk to ClickUp
Features within ClickUp:
- add a comment to the task will add a note on the ticket
To install the app:
Find your Freshdesk domain name. It can be copied from address bar while your Freshdesk site is open.
Find your ClickUp workspace API key. Here is a link on how to do this https://help.clickup.com/hc/en-us/articles/6303426241687-Getting-Started-with-the-ClickUp-API *
Find your Freshdesk API key. Here is a link on how to do this
https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key. *
* Ensure that both API-Keys belong to the respective platforms' Account Administrator.
Paste the information in the related fields during app installation and you are set.
After installation to start creating or linking ClickUp tasks to your Freshdesk tickets, just open an existing ticket in Freshdesk. The app will be available on right sidebar while a ticket is open.
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