Clone Asset
Verified by FreshworksSimplify adding assets in bulk into Freshservice by creating copies of an existing asset.
Published by Freshworks(about 4 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Assets are regularly purchased in bulk and Asset Managers have to update all the asset information into Freshservice upon receiving the stock. Manually creating each asset can be time-consuming and error-prone.
With the Clone Asset app, Asset Managers can create one asset with all the common information and then create up to 15 copies of the asset in one go. What’s more, when creating the copies, Asset Managers can change the unique attributes such as Display Name, Asset Tag and Serial Number for every copy.
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1.3k installs
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1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. Once you find the Clone Asset app, click on Install.
4. In the app settings page, enter the API key. The user whose API key is used should have access to creating and updating assets
in Freshservice.
5. Click Install
Once the installation is successful, you’ll find an icon for cloning the asset in the Asset view page.
Note:
*For all accounts with ‘Workspaces’ feature enabled, the app will clone only assets belonging to workspaces, in which the API key has the “Create and Edit Asset” permission. Know more about ‘Workspaces’ in the below link.
https://support.freshservice.com/en/support/solutions/articles/50000005551-what-is-a-workspace-
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Quantity, Display Name, Asset Tag, and Serial Number of Assets
What is the purpose of collecting/processing the data?
To clone the Assets.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Below methodology is used for encryption
1. Encryption:
Algorithm: AES with a 128-bit key with ECB(Electronic Codebook) mode
2. Padding:
PKCS5Padding: Adds extra data to make sure it fits the encryption block size
3. Key Preparation:
3.1 Hashing: The secret key is turned into a fixed-size value using SHA-256
3.2 Truncating: The hashed key is shortened to 128 bits
4. Base64 encoding
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Encrypted in transit using SSL/TLS protocols
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
As per Freshservice OWASP guidelines (Authentication, Authorization Validation & SQLi Validation)
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History7.0 (December 2024)
Version 7.0:
* Fixes for the Serial number field while cloning assets.
6.0 (March 2024)
Bug fixes related to source field in Asset create API.
Platform version upgrade from 2.2 to 2.3
5.0 (December 2023)
Version 5:
Minor bug fixes and enhancements.
4.0 (August 2023)
Minor bug fixes
3.0 (January 2023)
No release notes found
2.0 (June 2022)
No release notes found