Clone Ticket
Verified by FreshworksDuplicate tickets with ease in Freshservice
Published by konnectify(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Streamline your ticket duplication process and enhance agent productivity with our app. With a simple click, clone any ticket up to a maximum of 5 times, saving time and effort. Clone Ticket App allows you to create copies of service requests or incident tickets in Freshservice, including essential details such as title, status, description, agent and requester names, attachments, tasks, and assets. Get cloning, experience faster ticket resolution and improved efficiency.
Limitations:
1. Service requests with mandatory additional items cannot be cloned
2. Only the first item in a service request will be cloned; additional items must be manually added.
3. Conversations (notes, replies, forwards) will not be cloned.
4. Related tickets will not be cloned.
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1. Click on the Install button.
2. Enter the Domain name. For example, if the account URL is https://usa.freshservice.com/, the domain name is usa.freshservice.com
3. Enter the Admin API Key. To get your API key, see https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
4. Set the requester of the cloned ticket.
5. Click on the Install button.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History8.0 (May 2024)
1. FDK Version change from 8 to 9.
2. Adding prefix "Clone" to Service requests.
7.0 (February 2024)
Resolves a production issue raised by customers:
Summary of the Issue: Freshservice <> clone ticket Marketplace App not working
Timeline:
When was it reported - Jan 10, 2024
When was it resolved - Jan 12, 2024
Findings: the existing app functionality only clones the ticket form field based on whether it is required or not. The customer issue is that a dynamic section field is required but that parent element is not required. So, an error was shown when the ticket is cloned. now this issue is rectified.
Resolution: Conditional check is added in the code so that clone ticket works incase of dependent fields as well
6.0 (July 2023)
Features:
This App supports following cloning features.
• Cloning Default fields
• Cloning Custom/Dynamic Fields
• Cloning Ticket Name
• Cloning Description
• Clone multiple tickets
• Workspace compatibility (with in the workspace only)
• Clone of Multiple Categories support (for Service Requests)
• Need to use API V2
• Clone Private Notes
• Clone Related Tickets
• Clone Tasks
• Clone Assets
The following features are not supported by the app.
• Associations
• Responders
5.0 (December 2022)
No release notes found
4.0 (June 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (March 2020)
No release notes found