Clone Ticket
Verified by FreshworksClone a ticket easily with a single click
Published by Symphony US(about 4 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Clone a ticket easily with a single click
Supported fields:
- Subject(Prepended by "Clone of")
- Description
- Properties
- Contact
- Attachments(Only Freshdesk attachments are cloned. Cloud attachments like Dropbox, Google Drive, OneDrive etc. are not supported)
A private note will be added with source ticket URL if the option is selected in app settings
Note:
- Conversations are not cloned
700+ installs
Sign in to review app
30
5
4
3
2
1
1. Enter your account domain
2. Enter your Freshdesk API key(You can get it from Profile Settings page)
3. Select the checkbox if you want a private note(with source ticket URL) to be added to each cloned ticket
4. Click Install
Happy cloning!
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History7.0 (September 2024)
Support for cloning tickets with departments enabled.
6.0 (November 2023)
Fixed an issue where the ticket subject length is greater than 245.
The issue here is when a ticket's subject length is 245 and when we try to clone the ticket, the ticket does not get cloned. Fixed this issue as a part of this release.
5.0 (June 2023)
Upgrade to the latest platform version to make the API requests more secure and reliable
Note: You must specify the account domain in installation parameters
4.0 (May 2022)
No release notes found
3.0 (November 2021)
No release notes found
2.0 (March 2021)
No release notes found