Clone Ticket
Clone a ticket easily with a single click
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Clone a ticket easily with a single click
Supported fields:
- Subject(Prepended by "Clone of")
- Description
- Properties
- Contact
- Attachments(Only Freshdesk attachments are cloned. Cloud attachments like Dropbox, Google Drive, OneDrive etc. are not supported)
A private note will be added with source ticket URL if the option is selected in app settings
Note:
- Conversations are not cloned
700+ installs
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1. Enter your account domain
2. Enter your Freshdesk API key(You can get it from Profile Settings page)
3. Select the checkbox if you want a private note(with source ticket URL) to be added to each cloned ticket
4. Click Install
Happy cloning!
Data Management and Storage
Does your app use AI or GenAI features?
No
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by Symphony US
about 1 day ago
Version: 7.0 Version History
Works with
Supported for
Categories
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Version History
Version 7.0
Released on Sep 04, 2024
Support for cloning tickets with departments enabled.
Version 6.0
Released on Nov 28, 2023
Fixed an issue where the ticket subject length is greater than 245.
The issue here is when a ticket's subject length is 245 and when we try to clone the ticket, the ticket does not get cloned. Fixed this issue as a part of this release.
Version 5.0
Released on Jun 19, 2023
Upgrade to the latest platform version to make the API requests more secure and reliable
Note: You must specify the account domain in installation parameters
Version 4.0
Released on May 23, 2022
Version 3.0
Released on Nov 11, 2021
Version 2.0
Released on Mar 09, 2021