App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Clone a ticket easily with a single click
Supported fields:
- Subject(Prepended by "Clone of")
- Description
- Properties
- Contact
- Attachments(Only Freshdesk attachments are cloned. Cloud attachments like Dropbox, Google Drive, OneDrive etc. are not supported)
A private note will be added with source ticket URL if the option is selected in app settings
Note:
- Conversations are not cloned
4.1
700+ installs
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21
5
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3
2
1
Florencia Grossi
about 11 hours ago
Hi, since yesterday the app is giving us a message that says error while fetching app
Rob Eberhardt
2 months ago
Expected: would draft a new ticket with the forms prefilled from the original, ready for adjustments.
Actual: immediately sent an identical ticket with no chance for edits, confusing original ticket's contact.
Cesar Ortega
4 months ago
The Clone Button on the bottom right when working on a ticket is great.
Sophia El Moubaraki
6 months ago
The application would be more interesting if we could define the fields to be cloned :)
1. Enter your account domain
2. Enter your Freshdesk API key(You can get it from Profile Settings page)
3. Select the checkbox if you want a private note(with source ticket URL) to be added to each cloned ticket
4. Click Install
Happy cloning!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 7.0
Released on Sep 04, 2024
Support for cloning tickets with departments enabled.
Version 6.0
Released on Nov 28, 2023
Fixed an issue where the ticket subject length is greater than 245.
The issue here is when a ticket's subject length is 245 and when we try to clone the ticket, the ticket does not get cloned. Fixed this issue as a part of this release.
Version 5.0
Released on Jun 19, 2023
Upgrade to the latest platform version to make the API requests more secure and reliable
Note: You must specify the account domain in installation parameters
Version 4.0
Released on May 23, 2022
Version 3.0
Released on Nov 11, 2021
Version 2.0
Released on Mar 09, 2021
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