Freshworks Marketplace

Streamlined, secure remote access to systems enables agents to efficiently resolve complex IT issues without lengthy calls or support emails. Remote desktop apps allow IT support teams to create secure sessions to access systems remotely and troubleshoot issues effortlessly, all within Freshservice. Top use cases: Initiate a remote session directly from the Ticket Details page with a single click. Host concurrent meetings with multiple host IDs associated with your account. Record meetings and add the recordings to tickets for future reference.