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Contract Management

The Contract Management app helps admin track the time spent by support agents on Freshdesk tickets
Free
4.3 (4)
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200+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
With the Contract Management app, 1. Admins can define (and modify) contract duration and the alert threshold for each company. 2. Agents can track the remaining contract duration for each company. 3. The remaining contract duration is highlighted with different colours if it goes below the threshold defined for a customer. Green: contract hours Yellow: Reached Threshold hours Red: Below Threshold hours
4.3
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200+ installs
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Before app installation, you need to create custom fields for companies 1. Go to Admin -> Support Operations-> Customer fields -> Company 2. Create a custom field “Contract Hours” as the name, and type “Text field”. 3. Create a custom field “Threshold Hours” as the name, and type “Text field”. NOTE: Field names are Case & space sensitive. After clicking the install button, 1. On the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate 2. After the Freshdesk authentication, you will need to add your contract hours and threshold hours for your companies 3. Once that's done, click the Install button to finish the installation
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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