The Contract Management app helps admin track the time spent by support agents on Freshdesk tickets
Free
4.3 (4)
200+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
With the Contract Management app,
1. Admins can define (and modify) contract duration and the alert threshold for each company.
2. Agents can track the remaining contract duration for each company.
3. The remaining contract duration is highlighted with different colours if it goes below the threshold defined for a customer.
Green: contract hours
Yellow: Reached Threshold hours
Red: Below Threshold hours
4.3
200+ installs
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Before app installation, you need to create custom fields for companies
1. Go to Admin -> Support Operations-> Customer fields -> Company
2. Create a custom field “Contract Hours” as the name, and type “Text field”.
3. Create a custom field “Threshold Hours” as the name, and type “Text field”.
NOTE: Field names are Case & space sensitive.
After clicking the install button,
1. On the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate
2. After the Freshdesk authentication, you will need to add your contract hours and threshold hours for your companies
3. Once that's done, click the Install button to finish the installation
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 5.0
Released on May 13, 2022
Version 4.0
Released on Oct 24, 2019
Version 3.0
Released on Sep 06, 2021
Version 2.0
Released on Sep 02, 2021
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