Credit Card & Social Security Number Masker
Verified by FreshworksProtect sensitive data in your tickets by masking credit card and social security numbers.
Published by Freshworks(about almost 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Protect your sensitive data such as credit card numbers or US social security numbers in your tickets. This app will obfuscate all but the last 4 digits. The other numbers will show as an "X". The data is protected in the Ticket Subject, Description, Private and Public Note.
What's new?
Earlier, this app would mask any 16-digit number. We've now included the LUHN algorithm to identify whether the number is that of a valid credit card or whether the data is a social security number before masking.
The following credit card formats are covered by this app.
4242424242424242 Visa
4000056655665556 Visa (debit)
5555555555554444 Mastercard
2223003122003222 Mastercard (2-series)
5200828282828210 Mastercard (debit)
5105105105105100 Mastercard (prepaid)
378282246310005 American Express
371449635398431 American Express
6011111111111117 Discover
6011000990139424 Discover
30569309025904 Diners Club
38520000023237 Diners Club
3530111333300000 JCB
6200000000000005 UnionPay
Disclaimer: This app will mask any data that resembles a credit card/SSN number and obfuscation not supported during ticket creation if mandatory ticket fields are configured.
1. Navigate to the Admin tab in Freshservice.
2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get More Apps”.
3. Search for the "Credit Card & Social Security Number Masker" app and click the icon and then click install.
4. In the Setup page, enter the freshservice URL.
5. Enter the freshservice admin API key (to get the the API key, click the profile icon at the top-right corner of the page)
6. You can optionally ignore masking a few Credit Card formats or SSN if it starts with a specific number, you can mention that as well.
7. Click install.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshservice URL to proceed
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Version History6.0 (June 2023)
Fixed bug to replace the Credit Card and SSN number in Ticket Subject and Ticket Description.
5.0 (January 2023)
No release notes found
4.0 (June 2020)
No release notes found
3.0 (April 2019)
No release notes found
2.0 (September 2021)
No release notes found