Protect sensitive data in your tickets by masking credit card and social security numbers.
Free
200+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Protect your sensitive data such as credit card numbers or US social security numbers in your tickets. This app will obfuscate all but the last 4 digits. The other numbers will show as an "X". The data is protected in the Ticket Subject, Description, Private and Public Note.
What's new?
Earlier, this app would mask any 16-digit number. We've now included the LUHN algorithm to identify whether the number is that of a valid credit card or whether the data is a social security number before masking.
The following credit card formats are covered by this app.
4242424242424242 Visa
4000056655665556 Visa (debit)
5555555555554444 Mastercard
2223003122003222 Mastercard (2-series)
5200828282828210 Mastercard (debit)
5105105105105100 Mastercard (prepaid)
378282246310005 American Express
371449635398431 American Express
6011111111111117 Discover
6011000990139424 Discover
30569309025904 Diners Club
38520000023237 Diners Club
3530111333300000 JCB
6200000000000005 UnionPay
Disclaimer: This app will mask any data that resembles a credit card/SSN number and obfuscation not supported during ticket creation if mandatory ticket fields are configured.
No reviews available for this app.
1. Navigate to the Admin tab in Freshservice.
2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get More Apps”.
3. Search for the "Credit Card & Social Security Number Masker" app and click the icon and then click install.
4. In the Setup page, enter the freshservice URL.
5. Enter the freshservice admin API key (to get the the API key, click the profile icon at the top-right corner of the page)
6. You can optionally ignore masking a few Credit Card formats or SSN if it starts with a specific number, you can mention that as well.
7. Click install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 6.0
Released on Jun 26, 2023
Fixed bug to replace the Credit Card and SSN number in Ticket Subject and Ticket Description.
Version 5.0
Released on Jan 13, 2023
Version 4.0
Released on Jun 29, 2020
Version 3.0
Released on Apr 24, 2019
Version 2.0
Released on Sep 08, 2021
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