Credit Card and Social Security Number Masker
Verified by FreshworksProtect sensitive data, such as Credit Card and Social Security numbers in your Freshservice tickets.
Published by Freshworks(about 4 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshservice integration with the Credit Card and Social Security Number Masker app enables IT teams to protect sensitive data by setting up rules for masking the Credit Card and Social Security numbers mentioned in the subject, description, and private/public notes of your Freshservice tickets. The app masks all digits of a credit card or social security number with ‘X’ except the last four digits.
Additionally, this app has the capability to identify and mask any data that resembles a credit card or social security number.
The app also provides options to set rules that exclude masking and expose credit card or social security numbers based on specific conditions, such as setting up rules applicable for:
- Specific workspaces associated with your account (for example, IT or HR)
- Credit card or social security numbers starting with specific digits (for example, 1234)
- Specific groups or teams (for example, Database Team or Hardware Team)
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010727-freshservice-integration-with-credit-card-and-social-security-number-masker
Here is a quick step-by-step flow on how to successfully integrate and use the Credit Card and Social Security Number Masker app.
1. Start installation:
- Click Install to open the app configuration page.
2. Validate Freshservice OAuth Parameters:
- Enter your Freshworks Org URL to validate the Freshservice OAuth Parameters and continue.
3. Select your account:
- After your Freshworks Org URL is validated, select the account for which you want to install this app and continue (for example, Freshservice account).
Note: You may also find an option to select a developer account, which is not applicable for installing this app.
4. Authorize the app:
- Review and accept the permissions for authorization.
5. Add rules for masking (optional):
- Add any rules required for masking or continue with the installation.
Note: You can also add, remove, or modify rules post installation.
6. Complete installation:
- After all the details are validated, click Install to complete the installation.
Detailed help article to view and customize recipes: https://support.freshservice.com/en/support/solutions/articles/50000010727-freshservice-integration-with-credit-card-and-social-security-number-masker
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Accesses to ticket-level information within the incident management module
What is the purpose of collecting/processing the data?
The app scans the ticket for credit card information and masks the number.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Below methodology is used for encryption
1. Encryption:
Algorithm: AES with a 128-bit key with ECB(Electronic Codebook) mode
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
TLS
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History4.0 (April 2025)
OAuth 3.0 Integration with Freshservice:
- We've added OAuth support for secure and seamless authentication with Freshservice.
Highlights
- Enhanced security with token-based access
- Easier setup and authorization flow
- Auto token refresh for uninterrupted API access
3.0 (December 2024)
Version 3.0:
* Clean up of App Logs to prevent ticket information from being exposed
2.0 (September 2024)
Version 2.0:
What's New:
App capability extended to support accounts with multiple workspaces.
By default, the app will work across all workspaces
Workspace-level configuration has been introduced to ignore masking based on groups and number-based conditions