Make your Freshdesk knowledge base multilingual to support your global customers. Freshdesk integration allows you to synchronize knowledge base content with your localization project and deliver translations back to Freshdesk in a few clicks.
Your translators can use Glossaries, Translation Memory, and other localization resources you’ve added to your project. This will help to keep translations consistent across languages.
If you’re a professional or have a small team start with crowdin.com.
Choose Crowdin Enterprise for more flexibility and security for multiple teams and businesses.
To connect your Freshdesk account with your Crowdin project, follow these steps:
1. Open your Crowdin project and go to Integrations.
2. Click on Freshdesk in the Integrations list.
3. Specify your Freshdesk Portal URL (e.g., https://mycompany.freshdesk.com) and your Freshdesk profile API key (you can find it in your Freshdesk Profile settings).
4. Click Set up Integration to integrate via your Freshdesk account.
5. Click Settings to finish the setup.
6. Set the following options:
- Set the time interval to configure the synchronization schedule.
- Select the categories you’d like to upload descriptions and articles from.
- Select Publish Solution Translations if you’d like the translated content to be automatically published on your helpdesk after the synchronization.
7. Click Save.
You can leave ‘Push Translations Every’ empty and use ‘Sync Now’ to launch synchronization instantly, once needed.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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