Freshworks Marketplace

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Simplify custom field management with product, group or ticket-based visibility in your Freshdesk

Free

5.0 (9)

1.2k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

Install

Overview

Reviews

How to install?

Privacy & Security

New

Agents will be able to hide or show the desired custom fields inside of the freshdesk. As an admin, you can now disable agents to change the values of the fields which are filled by the customer. You can set up this app based on “Group”, “Product” or “Ticket Type”. Note: This app will work in Safari version 9.1.3 and above(all O.S.) and will work on all other browsers.

5.0

1.2k installs

Ralf Brauckhoff

6 months ago

Brilliant

Simon De Blois

over 1 year ago

Needed to remove all the unwanted fields that are not mandatory in multiple groups. Reduces number of fields irrelevant to certain groups. Works wonders.

CS Thao

over 1 year ago

Great app

At the installation page, first set any fields that you want to be un-editable by the agents. Choose a configuration (based on ticket type, based on product, based on assigned agent group). You can only choose one configuration at a time. Create conditions for different values for the configurations (based on ticket type, based on product, based on assigned agent group).

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

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