The App 'Custom Ticket Printing' helps Agents configure and customise which fields are to be printed when a hardcopy of Freshdesk Ticket is printed. When installing the app, you can choose which fields you need to be printed like requester, priority, company etc. Once the set-up is complete, all you have to do is click on the 'Print app' icon and get your ticket printed with your custom fields. For example, if you have to submit hardcopy of the ticket to a third party and want to hide certain fields while printing, this is the app for you. It ensures that only the most relevant/required information is printed. Note: 1. Fix for 'Custom_fields undefined' error message is done.

Pre Requisites: Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel. Freshdesk Domain: Your Freshdesk domain in this format company.freshservice.com without http:// or https:// App Installation: Follow the steps below for installation: Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Custom Ticket Printing > Select Custom Ticket Printing > Click Install. > Input Freshdesk API Key and Freshdesk Domain > Click Verify Once the Installation is complete, you will be automatically directed to the page where you can select the required fields to be printed. Then Click Install. There you Go! Set and Ready. You can edit the required fields to be printed, anytime by Go to Admin > Helpdesk Productivity > Apps > Custom Ticket Printing > Select Settings (Cogs) App Uninstall: Go to Admin > Helpdesk Productivity > Apps > Custom Ticket Printing > Uninstall. If you are facing any issues, Do feel free to reach out to us at freshworks@makoitlab.com or create a ticket at https://makoitlab.freshdesk.com