Custom ticket printing - Pro App
Verified by FreshworksThe App 'Custom Ticket Printing' helps Agents configure and customise which fields are to be printed
Published by GeekFactory(about 9 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Introducing our customizable printing app. Select the fields you need on your tickets, like requester and priority. Setup is quick; just click 'Print app'. Your tickets will display only essential info. Perfect for third-party submissions or streamlining printouts. Try it now for hassle-free efficiency!
Prerequisites:
To successfully utilize the Custom Ticket Printing - Pro app, you'll need the following:
Freshdesk API Key: Access your API Key by navigating to your profile settings. Click on the 'Profile' icon located at the top-right corner, then select 'Profile Settings'. Your Freshdesk API Key will be displayed in the right panel.
Freshdesk Domain: Ensure you have your Freshdesk domain in the format company.freshservice.com. Omit any prefixes like http:// or https://
App Installation:
Follow these steps to install the Custom Ticket Printing - Pro app:
Input your Freshdesk API Key and Freshdesk Domain, then click 'Verify'.
Proceed to your Admin settings in Freshdesk: Help desk Productivity > Apps > Get More Apps > Search for 'Custom Ticket Printing - Pro app' > Click 'Install'.
Input your Fresh Desk API Key and Freshdesk Domain again, then click 'Verify'.
How to install it?
Go to Admin > Help desk Productivity > Apps > Get More Apps > > Search > Custom Ticket Printing - Pro app > Click Install.
You're all set and ready to use the app!
App Uninstall:
To uninstall the app, follow these steps:
Go to your Admin settings: Help desk Productivity > Apps > Custom Ticket Printing pro app
Choose 'Uninstall'.
If you encounter any issues during the process, please don't hesitate to contact us at freshworks@geekfactory.tech. We're here to assist you.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.