Freshworks Marketplace

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Customize the ‘From’ email address for ticket replies with this app.

Free

4.1 (100+)

2.6k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

This app helps you to set a list of selected ‘From’ email address based on any default or custom drop-down fields (Group, Type, Status, etc). Using this app you can configure ‘From’ email addresses to use in the reply or forward editor based on a drop-down value. This app will help you when you have many support emails and want to show only specific email IDs based on the group, type or agents, etc. This apps works on Ticket Detail and New Email Page. Limitation : The app currently supports up to 1000 active support mailboxes. The app currently supports a maximum of 300 rules on the configuration page.

4.1

2.6k installs

100+

Jon Mayo

12 days ago

Useful

Deepali -

about 2 months ago

Toby Parsons

about 2 months ago

If a ticket enters Freshdesk as a CC'd email address, the app does not default agent responses to this email. Instead, it chooses the first email within the specified list as configured within the app. For example, if a group is configured to only send from emails A and B, and a ticket is created with email B cc'd then the default response will be from email A unless manually changed. Freshdesk Support have confirmed that this is intended functionality, but I am unable to see the use case for this

Erik Östenberg

about 2 months ago

It's great but we would like to have more conditions to make it even better. Basic functionality is great though!

1. Enter your Freshdesk URL and API key then click on ‘Verify Your Freshdesk Account’ 2. Choose a field from the drop-down. 3. On the left side choose a value and on the right side configure the ‘From’ email address to be shown. 4. Click on ‘Add Option’ to set ‘From’ email(s) for other field values. 5. Hit Install

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