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Customize From Email Address

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Automatically set 'From' email based on ticket properties, simplifying multiple support emails.
Published by Freshworks(about 11 days ago)
Free
4.3 (100+)
download
2.8k
Version History
Version 20.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you having trouble managing multiple support emails and ensuring that agents select the correct email address for each ticket? The Customize From Email app solves this problem by automatically setting the 'From' email address based on ticket properties like Group, Type, or Status. Key Features of this app include: - Automatic 'From' email address setting based on ticket properties - Simplifies managing multiple support emails - Ensures agents select the correct email address for each ticket Advantages of using this app are: - Streamlines the email management process, saving time and reducing errors - Improves customer satisfaction by ensuring emails are sent from the correct address - Increases efficiency and productivity of support agents by eliminating manual email address selection Say goodbye to the hassle of managing multiple support emails and make the email management process more efficient for your support agents. Install the Customize From Email app now! Important Note: - Refresh the New Email page after applying or clearing templates to see changes.
4.3
download
2.8k installs
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100+
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Ross Collins
Artūrs Krīgers
Timour ABO EL EINEIN
Ajith Pawar
On the Customize From Email app page in Freshdesk, click "Install." Enter your Freshdesk URL and API key. Select the dropdown field (e.g., Group, Type) to configure 'From' emails. Assign specific email addresses based on field values. The app will now customize the 'From' email for replies and forwards in Freshdesk.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
OWASP top 10
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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