Powered by ArenaCX - one of the world's largest largest talent pools for business process outsourcing - CX Source is the simplest way to add vetted outsourcing partners to your team in the Freshworks ecosystem. CX Source can serve nearly any language, time zone, skill set, industry vertical, agent count, program duration, or use case. Plus, all CX Source outsourcing partners have been vetted by ArenaCX and approved by the Freshworks partner team, so Freshworks customers can be confident they are getting the right outsourcing partner, at the right price, on the right terms. ○ Save up to 70% vs. insourcing ○ Add fresh talent to your agent pool in days rather than weeks or months. ○ Improve your team's coverage and performance ○ Extend service hours, add channels, add a skillset ○ Achieve scalability and resiliency with unparalleled elasticity There is no cost or risk to install or use the app. Users pay only for the outsourced labor sourced through the platform. How it Works This app conducts a short survey of your outsourced talent needs and uses our proprietary matching, pricing, RFP, and contracting engines to help you source a world-class partner. The app connects you with an outsourcing concierge who will guide you through the journey and serve as your gateway to services such as: Sourcing Solutions: ○ Outsourcing Readiness Assessment. A review of 10 categories of outsourcing readiness, with gap-closing recommendations and support. ○ Enterprise-quality RFP support. Cast your RFP to 10 times the number of partners and complete it in 1/10th the time, with greater competition. Our extended technology packages can even provide... ○ Automated demand forecasting. ○ Automated ticket and chat triage. ○ Automated ticket routing. ...with vendor management solutions like: ○ Outsourcing partner scorecarding ○ KPI dashboarding ○ Invoice auditing and payment management Start your CX Source journey today. Let's get to work!