* In the reply dialog box of Freshchat, an app will be created. * When the agent clicks on the app icon, a list of surveys will be displayed based on the app's configuration. * The agent can choose a survey and insert the survey link into the reply dialog box by clicking the insert icon. * A sidebar app will be built in Freshchat to display the survey responses based on the customer’s email address. * By default, the app will display the two most recent survey responses. There will be a "view more" button to display all previous responses.When the agent clicks on a specific survey, complete information about the survey will be shown, including the survey title, score (e.g., 3/10), comment, and updated date. Additionally, the app will provide a Delighted redirect URL to navigate to the Delighted portal for a comprehensive view of the responses.

1. Login as an Admin in your Freshchat account 2. Go to Apps>>Delighted 3. Click the “Install” button. 4. Enter the Freshchat Account details. 5. Follow the steps to Add survey: * Enter required details for the “Add Survey” section * Enable the survey to display in the app for the agent to send the survey * Select the check box to automatically send the selected survey to the customer once the ticket is resolved. * Click the install button.