Using Endpoint Central, Freshservice agents can perform the following unified endpoint management functionalities right from the ticket window: 1. Deploy business-critical applications at the touch of a button using 5000+ pre-defined software packages.  2. Remote support of mobile devices and laptops/desktops with integrated chat/voice/video calls. 3. Troubleshoot collaboratively with other technicians and record remote sessions for IT audits.  4. Remotely manage processes, services, registry, files, shares, and printers.  5. Access command prompt of the remote computer and execute commands seamlessly.  6. Conduct operations such as lock, restart and hibernate to expend power judiciously.  7. Remotely wake computers to perform on-demand operations. 8. Track the inactive systems in your network and perform a remote shutdown operation to save energy.