Freshworks Marketplace

Overview

Ratings and Review

Installation Instructions

Privacy & Security

1. With Detailr, admins can configure additional requester fields (default fields, custom fields, and all additional details available for the contact) which agents want to view on the Ticket Details, Contact Details, and New Ticket pages. 2. The app eliminates the need for agents to switch between the Ticket Details and Contact Details page to view all the requester details. 3. Consequently, it improves agents’ productivity.

App Details

Categories

Data management & Analytics

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

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4.3

1.6k installs

Wade Nelson

3 months ago

Very simple to setup. Nice view of user detail.

Matt Francis

7 months ago

It works fine, but the name looks like a typo

Miguel Alejandro Garcia Tapia

12 months ago

Excellent!

Rafeal Wilkins

over 1 year ago

Great if only looking up or three of the default fields. Does not allow you to select specific custom fields. Also has issues with it starting up already minimized and running into errors if requester is selected after minimizing it. Definitely needs to be looked over and optimized for the new interface of Freshservice.

App Details

Categories

Data management & Analytics

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Azure Active Directory Provisioning (SCIM)

Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.

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This app reassigns tickets and helps configure auto-response emails when agents are out of office.

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1. To install Detailr app in Freshservice, go to Admin > Apps > Get more Apps. Locate ‘Detailr’ in the app gallery and click Install. 2. Enter your Freshservice domain name and API key. 3. Select the required Requester fields which you want to display in the app and click Install. 4. The Detailr app widget will now be visible on the Ticket details page, Contact Details page, and New Ticket page. 5. On the New Ticket page, the requester details are displayed after the requester's name is entered in the Requester field.

App Details

Categories

Data management & Analytics

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Azure Active Directory Provisioning (SCIM)

Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.

Out Of Office

This app reassigns tickets and helps configure auto-response emails when agents are out of office.

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AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams

Clone Ticket

Duplicate tickets with ease in Freshservice

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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?