Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Dialpad

verified badge symbolVerified by Freshworks
Enhance your customer engagement through seamless integration with the Dialpad telephony
Published by sandeza-inc(about 15 hours ago)
Free
download
31
Version History
Version 3.0
Supported for
freshworks_crm iconFreshsales Suite
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Dialpad is a powerful contact center solution. It provides a web-based softphone for agents. The application offers interesting features such as: · Click to Dial . Inbound call · On-Screen Caller Information · Call Mute/Unmute · Call merge/Transfer. . Adding Call Notes . Adding Call recordings . Voicemail
empty_review_icon
No reviews available for this app.
Install the application with the below details: . Freshworks CRM domain & API key . Freshchat domain & API key . Dialpad Domain & API key . Dialpad Client ID
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
We have followed all the guidelines and restrictions as mentioned in the Freshdesk SDK. We have only made use of Freshworks own request library, and we have not made use of any external library to make any API calls. This ensures that end-user data is securely encrypted at rest.
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
close modal
close modal
Version HistoryVersion History
3.0 (February 2025)
Bug Fixes
2.0 (January 2024)
Bug fixes
Go to Developer Portal