Disable non-mandatory ticket fields based on the conditions you define. Disabled fields cannot be edited. Choose from the following conditions: - Dropdown fields: Choose a field and specify fields to be disabled for any of its values. - Dependent fields: Choose a dependent field and specify fields to disable for any value at any level. - User roles: Choose fields to disable for particular roles, such as “Agent” or “Supervisor.” Users with the given roles cannot edit the chosen fields. This app works on the Ticket Details, New Ticket, and New Email pages.

1. Enter your Freshdesk URL and API Key and then click Verify Your Freshdesk Account. (Find your API Key here -> https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key) 2. Select a field from the drop-down menu. 3. On the left side of the page, select a value, and on the right-side configure the fields that need to be disabled. 4. Click the Add option to disable fields based on the selected value. 5. Click Add Rule to disable fields based on other the fields’ drop-down value. 6. Click Install.