Disable non-mandatory ticket fields based on the conditions you define. Disabled fields cannot be edited. Choose from the following conditions: - Dropdown fields: Choose a field and specify fields to be disabled for any of its values. - Dependent fields: Choose a dependent field and specify fields to disable for any value at any level. - User roles: Choose fields to disable for particular roles, such as “Agent” or “Supervisor.” Users with the given roles cannot edit the chosen fields. - Refresh the New Email page after applying or clearing templates to see changes. This app works on the Ticket Details, New Ticket, and New Email pages.