Disable any field in a Freshdesk ticket based on the condition(s) preset by the user.
Free
4.4 (24)
500+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
This app allows you to disable ticket fields in a ticket based on preset conditions. Other than the mandatory fields, you can select fields to be disabled based on:
a. Drop-down fields
If the field—Type—is set to a specific value, say, Technical Query, you can disable fields such as Product, Priority, or any other ticket field provided these are non-mandatory fields. This app works on the Ticket Details Page, New Ticket Page, and New Email page.
b. Dependent fields
You can disable fields based on the condition specified for each level.
c. User roles
If you select the Supervisor user role, fields that are marked as disabled would remain so for every agent designated as Supervisor.
4.4
500+ installs
Sign in to review app
24
5
4
3
2
1
Edgar Ibarra
3 months ago
This would be perfect if it worked on the customer side.
Frank Barmentlo
3 months ago
Tried adding a single rule: is group equals Internal, disable 2 fields. pretty simple, I thought.. but it does not work at all.
aldo berjasa
6 months ago
good functionality
Vinothkumar Sivasubramanian Manoharan
7 months ago
Good
1. Enter your Freshdesk URL and API Key and then click Verify Your Freshdesk Account. (Find your API Key here -> https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key)
2. Select a field from the drop-down menu.
3. On the left side of the page, select a value, and on the right-side configure the fields that need to be disabled.
4. Click the Add option to disable fields based on the selected value.
5. Click Add Rule to disable fields based on other the fields’ drop-down value.
6. Click Install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 5.0
Released on Sep 18, 2024
Fixed issues with role-based rules
Version 4.0
Released on Dec 20, 2023
-Migrated to platform version 2.3
-Fixed bug and enhancement.
Version 3.0
Released on May 29, 2023
Version 2.0
Released on May 29, 2023
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.