Display Department Properties
Verified by FreshworksView the Department/Company fields associated with a ticket on the ticket module.
Published by Freshworks(about 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app allows an agent to view the fields of the chosen Department on New Ticket or Ticket Detail pages. The department fields can be customized during or after installation at the admin’s discretion on the Installation/Settings page.
This app increases agent productivity by displaying the required information on the ticket without the need to navigate to the Department Details page.
NOTE:
If a department field is left empty, that field will not be displayed.
LIMITATION:
Department Head and Prime User fields cannot be displayed.
300+ installs
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Freshservice API Detail:
1) Account URL:
Enter the Hosting URL which is present in the Freshservice account URL
Ex: https://domain.freshservice.com
API Key:
Enter the Freshservice API Key. Here's how you can retrieve your API Key:
1) Log in to your Freshservice account.
2) Click on your profile picture icon on the top right corner and select Profile Settings on the right pane. You will find the API Key, copy-paste this as required to authenticate third-party solutions.
Once the Freshservice API details are entered, click on the validate "Verify Account Credential" then you will be able to set up your department/company fields to show.
Please choose the desired Department fields from the dropdown on the Installation page. The fields can be added or removed as and when needed after installation.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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https://
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Version History2.0 (December 2022)
No release notes found