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Docparser

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Convert your PDF document into a Freshdesk ticket.
Published by Agiratech(about over 4 years ago)
Free
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1
Version History
Version 1.0
Supported for
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Docparser converts your PDF documents into structured and easy-to-handle data. With Docparser, you can extract specific data fields (for example: Purchase Order Number, Date, Shipping Address, ...) from your documents. Using this integration, you can convert the parsed data into Freshdesk tickets.
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1. Log in to your Freshdesk account as an administrator. 2. Go to Admin →Helpdesk Productivity → Apps → Get More Apps → Search for the "Docparser" app and click Install. 3. On the Account Configuration page, enter your Freshdesk URL, Freshdesk API Key, and Docparser API Key and then click "Next". 4. On the Parser Selection page, select the parser to integrate with Freshdesk and click "Next". 5. On the Document Upload page, upload the document to the parser and click "Next". 6. On the Field Mapping page, you can map the Docparser rule to Freshdesk ticket fields and click the "Create Test Ticket" button. Once the test ticket is created successfully, click Install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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