Doocti is a call center plugin specifically designed for Freshdesk CRM, offering a comprehensive range of call center features. By utilizing Doocti, you can enhance the level of customer service provided while simultaneously driving sales and marketing efforts to new heights. The integration of real-time automated updates for customer information can greatly improve agent performance and operational productivity. By utilizing Freshdesk CRM with telephony connectivity, businesses can automate tedious manual tasks, resulting in a substantial enhancement in customer retention and lead generation capabilities. Click-to-dial : With Click-to-dial, agents can easily contact even more potential customers in a day.A single click allows agents to reach the customer right away from the CRM without manually dialing a lead or memorizing the phone number. Pushing Call Logs: The seamless integration facilitates the capturing and archival of call logs, ensuring that they are meticulously recorded and securely stored within the Customer Relationship Management (CRM) system. It is important to note that this meticulous process can be carried out in real-time, providing instantaneous and accurate updates to the CRM database. Pushing Call Recordings : The URL or path of the recording should be included in the CRM record. Moreover, when pushing call logs, it is essential to associate the corresponding recording with each individual call record.