Drift Lite - Chat to Desk
Verified by FreshworksSeamlessly sync Drift chats to Freshdesk: Convert chats into Freshdesk tickets, and monitor status.
Published by Spritle Software(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Converts Drift chats into Freshdesk tickets and ensures a seamless support experience.
Here's how it works:
Automated Contact and Ticket Creation: Identify users in Drift chats and effortlessly generate corresponding contacts and tickets in Freshdesk, eliminating manual work and ensuring data accuracy.
Cross-platform Communication: Enable efficient communication by syncing replies between Freshdesk tickets and Drift chats. Keep conversations up-to-date.
Comprehensive Ticket Tracking: Monitor ticket status (closed/resolved) changes directly within Drift through timeline events. Stay informed about ticket progress and provide timely updates to customers.
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How to Setup the Drift Lite - Chat to Desk application in the Freshdesk instance?
Goto: https://saasly.in/apps/userguide/how-to-install-drift-lite-chat-to-desk-in-freshdesk
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.