Dropbox - Orch
Verified by FreshworksPerform operations in Dropbox using workflows and track apps, users, and usage in Freshservice
Published by Freshworks(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.
Orchestration
Some of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL
https://support.freshservice.com/en/support/solutions/folders/50000000703
1. File and Folder Management
- Attach Dropbox File to Ticket Note
- Copy File or Folder
- Create Folder
- Delete File Or Folder
- Get File Or Folder Metadata
- Upload Ticket Attachments to Dropbox
2. User Management
- Add User To Groups
- Add User To Team
- Get Group
- Get Group Membership of User
- Get User by Email
- Remove User From Team
- Remove User From Groups
- Get Available Team Member Roles
SaaS Management
Freshservice's integration with Dropbox for SaaS Management enables you to track and manage users using Dropbox directly within Freshservice. Integrating with Dropbox enables you to:
- Track your Dropbox for Business plan and the current usage of that plan
- Track users and how frequently they use Dropbox (not just by login, but also create/update files in Dropbox) to
identify inactive users for deprovisioning
This integration requires the SaaS Management Add-on.
Note: Long-lived access tokens used in the DropBox API has been deprecated. We recommend that you use OAuth 2.0 while installing the Dropbox app.
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More details can be found here:
https://support.freshservice.com/en/support/solutions/folders/50000000703
Note: You need to have a Dropbox for Business plan for this integration to work. Only Dropbox admins can configure the integration.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History13.0 (May 2024)
1. Software grouping prompt: When a specific software is identified through various sources such as Identity Providers (IDP), Direct Software Integrations, and Discovery Agents/Probe, priority will be given to the software discovered through direct integrations on the software list view page.
Any duplicates discovered from other sources will be automatically moved to the ignored list, ensuring a streamlined and accurate software inventory.
2. Delete Confirmation Prompt: When you attempt to delete a configuration, a prompt will appear, ensuring you are aware that the associated software will also be removed along with the account.
3. Seamless Uninstallation: When uninstalling the app, any configurations currently in progress will be automatically removed, preventing clutter and ensuring a clean uninstallation process.
4. Configuration Saving: We've eliminated the need for a separate save button. Configurations will now be saved upon addition or deletion, saving you time and reducing unnecessary clicks.
5. Redirection control: Post-adding or deleting a configuration, you will now be redirected to the configuration list view page instead of the app list view page
In addition to the recent updates, we've implemented a Shimmer Loader feature for configurations. This provides users with a smooth and engaging experience while configurations are being fetched or loaded, enhancing the overall usability of the app.
We are migrating all SaaS marketplace apps from v2.2 to v2.3 of the platform while incorporating changes to accommodate the new datacenter in the Dubai region.
12.0 (October 2023)
Bug Fixes
11.0 (October 2023)
Bug fixes
10.0 (March 2023)
- Better visibility with sync statuses
- Background sync status refresh
- Download a detailed error report after sync
9.0 (April 2022)
No release notes found
8.0 (December 2021)
No release notes found
7.0 (December 2021)
No release notes found
6.0 (September 2021)
No release notes found
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found