Dynamic Change Fields
Verified by FreshworksDynamically set your change property behavior (show/hide/disable) based on your workspace rules
Published by support(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app helps you quickly configure change property behavior, such as hide and/or disable specific fields, based on Workspace selection..
Sample use cases are as follows:
1. 1. Your service desk manages different types of changes, so there is a need to have distinct fields for each type of change. Form fields for reporting a minor change are different from form fields for reporting an Emergency or Major issue. This app lets you choose the fields you would want to display based on a certain type of change.
2. When you require different change fields for different groups in your company, this app lets you choose the fields you would want to display to different groups.
Note:
1. Currently, the app covers the functions for the following fields -
Status, Impact, Priority, Group, Risk, Change Type, Group, Agent, Planned start date, Planned end date, Department, Category, and custom fields.
2. The app doesn't cover the functions for the following fields-
Source, Requester email, Description, and Subject fields.
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Pre Requisites:
Freshservice API Key: Click the ‘Profile’ icon at the top-right corner and then click ‘Profile Settings’. The Freshservice API Key is displayed on the right side of the panel.
Freshservice Domain: Your Freshservice domain in this format company.freshservice.com without http:// or https://.
App Installation:
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Dynamic Change Fields > Select Dynamic Change Fields.
Click Install.
Enter the Freshservice API Key and Domain in the respective fields.
Click Verify.
Once the installation is complete, you will be automatically directed to the page where you can create the Rules to set conditions and actions. Then, click Install.
There you Go! Set and Ready.
To edit the rules or create new rules anytime:
Go to Admin > Helpdesk Productivity > Apps > Dynamic Change Fields > Select Settings (Cogs)
To uninstall the app:
Go to Admin > Helpdesk Productivity > Apps > Dynamic Change Fields > Uninstall.
If you are facing any issues, reach out to us at freshworks@makoitlab.com or create a ticket at https://makoitlab.freshdesk.com
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