Dynamically fill your ticket property values based on your business rules.
Free
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Freshservice is being used across different departments in your organization. Each department or Group has specific default values for some ticket fields. This app lets you autofill the ticket fields with respect to specific rules. You can set multiple conditions and multiple field default values in a single rule. This app will increase the agent's productivity.
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Pre-Installation:
In order to install the app, you will need your Freshservice API Key:
1. Log in to your Freshservice account, click your profile image at the top-right corner.
2. Select "Profile Settings".
3. The API key is available on the right side of the panel. Resolve the captcha and copy the API key to your clipboard.
App Installation:
1. Login to your Freshservice account as an administrator.
2. Go to Admin→ Helpdesk Productivity → Apps → Get More Apps
3. Select Dynamic Form Fill under the Agent Productivity category and click Install.
4. Enter your Freshservice credentials like domain name and API key, then click Authenticate, and then set the contains and ticket field values based on your business use case.
5.Click Install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 5.0
Released on Jan 31, 2024
Added support for custom nested fields, now users can add Custom nested fields to their actions.
Version 4.0
Released on Oct 16, 2023
Migrated the dynamic form fill API V1 to V2.
Version 3.0
Released on Oct 11, 2023
Version 2.0
Released on Oct 11, 2023
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