This app helps you quickly configure ticket property behavior, such as hide and/or disable specific fields based on preset conditions. Few sample use cases where this app can help: 1. Freshservice is being used across different departments in your organization, and there are different fields for different departments. This app lets you hide unnecessary fields with respect to a specific department. 2. Ticket ownership (Groups) is dynamically determined using Graphical workflows in your Freshservice instance. At any cost, these group assignment shouldn’t be disturbed or altered. This app lets you disable the Group field for your agents. 3. Your service desk manages different types of issues, and there is a need to have different fields for each type of issue. Form fields for reporting a hardware issue are different from form fields for reporting a security issue. This app lets you choose what fields you would want to display based on a certain type of issue. Note: 1. The app supports the New Tickets page (agent view) and the Ticket Details page. 2. The conditions based on "type" for the new Ticket page will apply only for the incident type.