eesel AI
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
A ChatGPT AI agent that drafts replies and automates support for Freshdesk.
Published by eesel AI(about 7 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you tired of spending hours drafting replies to customer support tickets? Sick of repetitive queries? Get an AI ChatGPT Agent to automate your customer support.
Key features of this app include:
- Get an AI assistant that can create personalized drafts for Freshdesk tickets based on all your docs and past replies.
- Get a Freshdesk AI agent that can fully handle new Freshdesk tickets and escalate to humans as needed.
- Train your Freshdesk AI agents on any knowledge they need. From Confluence and Google, to PDFs and Notion pages, you can train the AI on any content.
Advantages of using this app are:
Zero hallucination - The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.
Clear insights on all AI interactions - Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.
Full control - Customize exactly what the AI knows and how it writes, and incrementally teach it more.
Ready to revolutionize your customer support experience? Install AI ChatGPT Agents by eesel today and let your personal AI agent assistants handle the heavy lifting for you!
Have your own AI Agents trained on Freshdesk. Help your team find answers, draft replies, answer customers’ questions, and resolve Tier 1 tickets.
App Details
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Developer Resources
Marketplace Resources
App Details
Categories
Developer Resources
Marketplace Resources
To install, simply head to our website and create an eesel AI account (we have 7-day free trials available!). Then:
1. Create a new bot and give it a name.
2. Add a Source in the sidebar (like pages from your Confluence, Google Docs, or help center.)
3. Add Freshdesk as a Destination in the sidebar and follow the prompts.
App Details
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Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
The app processes the End-User email, name and ticket query.
The app also collects and stores "Sources" (like help documents) that the end user explicitly shares with eesel AI.
What is the purpose of collecting/processing the data?
The data processed are all essential for creating a draft reply for the Freshdesk ticket. eesel drafts a reply based on the current ticket's context and the "Sources" added in as context.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Amazon Web Services
Domain
https://aws.com/
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
AWS is where the web servers are run to host the application
Third Party 2
Name of the third party
Pinecone
Domain
https://www.pinecone.io/
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
Pinecone is the vector database used to store the "Sources" added for the bot as context, based on which the eesel AI bot drafts replies.
Third Party 3
Name of the third party
OpenAI
Domain
https://openai.com
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
AI model used to draft a reply based on the ticket
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Database encryption is in place via AES 256-Bit Encryption or data tokenization.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
We implement cryptographic controls to protect sensitive data both whilst in transit and at rest. All traffic from/to Public facing applications (public websites + SaaS platform) utilizes HTTPS certificates encrypted with TLS 1.2 or higher. We encrypt and apply authentication to all public API endpoints and buckets.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow several practices outlined at the bottom of this draft service agreement - https://drive.google.com/file/d/1BDZ_LbQNcbzAphEx5kQJBECngkwiibPX/view?usp=sharing
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
Customers can modify what data is retained and retention period entirely in our "Custom" paid plan. The default retention is till date of subscription termination.
App Details
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Developer Resources
Marketplace Resources
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https://
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Version History
This is the first version. Release notes not yet available.