Do you want to know for sure if your customers have opened the email? With Email Tracking, you will get even the precise time of every email open. Install Email Tracking into your Freshdesk to: - Automatically track the opens of each email you send through Freshdesk - Receive private ticket notes with the precise information on each ticket open - Get a real-time notification about ‘read’ emails - Predict which tickets require an immediate response - Add ‘seen’/’unseen’ tags to tickets to find out what works better for customers and what requires another follow-up - Check the automated updates of custom fields as soon as your emails are opened - Track the whole history of customers’ activity within a specific ticket Decrease average response time, improve your follow-up strategy, and analyze the agents’ performance - all at once with Email Tracking for Freshdesk. Take into account: Our application can only track tickets (emails) that were created by a requester, not an agent. That means if the agent writes to the client first, there will be no tracking pixel in the email sent. If the client writes first, a ticket will be created, and the agent will send him a follow-up. Then, the tracking pixel will be added to the email sent, and the follow-up will be tracked. Don’t hesitate and book a free demo now: contact@growthdot.com

Prerequisite: Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel. Create a dropdown custom field including "Yes" and "No" choices to store ticket seen status. Create a decimal custom field to store ticket seen count. Installation Procedure: Follow the steps below for installation: 1. Enter Freshdesk API Key 2. Choose the previously created custom field (with "Yes" and "No" choices). 3. Choose the previously created custom field (to store the count). 4. Press the Install button. Once the installation is complete, you will see an icon on the bottom right of the icon bar, which will show the progress bar.