Email Transcript
Verified by FreshworksSend the conversation transcript via email to customers and agents
Published by effy(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
Allows agents to send the conversation transcript either to themselves or to the customer.
This is a handy tool to have when your customer asks for the conversation to be sent via email.
It saves time and keeps your customers happy.
There are 2 options while sending the transcript:
➤ Until resolution - transcript will contain most recent messages until it was last resolved.
➤ Full conversation - transcript will contain all the messages in the conversation.
The limit to number of messages sent in a conversation is 200.
➤ To install Email Transcript
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for Email Transcript and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the Freshchat Domain and API Key and click Verify.
Click Save
➤ Usage
In any conversation, click on the @ icon below the message editor to open the Email Transcript dialog.
The Email Transcript dialog shows you details of the customer and yourself.
Click Send Email to send the conversation transcript via email.
The transcript sent to the customer will contain only the conversation messages.
Whereas, the transcript sent to the agent will contain private notes and system messages as well.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
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Version History10.0 (November 2023)
Email fix for Gmail client
9.0 (December 2021)
No release notes found
8.0 (September 2021)
No release notes found
7.0 (August 2021)
No release notes found
6.0 (June 2021)
No release notes found
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (February 2021)
No release notes found
2.0 (January 2021)
No release notes found