As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Enterprise-ready, AI-powered customer support tool, capable of interactive human-like conversations
Empower your customer support team and scale your service and sales interactions by leveraging the collaborative intelligence of Enterprise Bot’s cutting-edge chatbot solution.
Powered with advanced Natural Language Processing, utmost data security, contextual understanding, and smart escalation to live agents based on sentiment analysis, this is a pre-configured and channel-agnostic tool that responds to customers in natural, human-like, conversational and friendly manner.
Host on the cloud or completely on-premise and seamlessly integrate into your already existing customer support platforms or core software like Genesys, Salesforce, Messenger, and more. The easy UI ensures high productivity with minimal training effort.
The chatbot collects vast reserves of customer data to help your frontline employees with detailed insight for crafting superior customer experiences. Automation of around 60-80% of customer queries ensures that they can focus on more complex and high-precision problems. Instant personalised responses to customers, 24/7, in their preferred language boost customer satisfaction and happiness.
Get Started with AI-based EMAIL RESPONSE automation(ERA)
Please reach out to contact@enterprisebot.ai to get the integration done with Freshdesk as per the use case.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.