Freshworks Marketplace

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Enterprise Bot - Chatbot for freshdesk

ai-apps management badgeNot governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Enterprise-ready, AI-powered customer support tool, capable of interactive human-like conversations
Published by Enterprisebot(about 4 years ago)
Supported for
Visit Site To Install
OverviewInstallation InstructionsPrivacy & Security
Empower your customer support team and scale your service and sales interactions by leveraging the collaborative intelligence of Enterprise Bot’s cutting-edge chatbot solution. Powered with advanced Natural Language Processing, utmost data security, contextual understanding, and smart escalation to live agents based on sentiment analysis, this is a pre-configured and channel-agnostic tool that responds to customers in natural, human-like, conversational and friendly manner. Host on the cloud or completely on-premise and seamlessly integrate into your already existing customer support platforms or core software like Genesys, Salesforce, Messenger, and more. The easy UI ensures high productivity with minimal training effort. The chatbot collects vast reserves of customer data to help your frontline employees with detailed insight for crafting superior customer experiences. Automation of around 60-80% of customer queries ensures that they can focus on more complex and high-precision problems. Instant personalised responses to customers, 24/7, in their preferred language boost customer satisfaction and happiness.

App Details

Categories
AI & Bots

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Get Started with AI-based EMAIL RESPONSE automation(ERA) Please reach out to contact@enterprisebot.ai to get the integration done with Freshdesk as per the use case.

App Details

Categories
AI & Bots

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
AI & Bots

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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