Helping improve service quality as you scale, the EvaluAgent Quality Assurance and Coaching platform is packed with features: - Connect and import filtered Freshdesk conversations in real-time. - Evaluate agents, conversations and tickets across every channel. - Generate insight and share reports with advanced analytics. - Demonstrate compliance and prove the fair treatment of customers with every evaluation and action stored securely. - Eliminate inconsistencies and bias from evaluators with Calibration. - Drive improvement with real-time notifications. - Support learning and development with feedback and coach. - Unlimited integrations. Bring your tech-stack together and provide admins with a single view of the truth. - Engage agents throughout the QA process with their very own dashboard. For more information, and to start your free 30-day trial, please visit - https://www.evaluagent.com/software Alternatively, why not watch our grand tour: https://vimeo.com/318441015